Providing top quality customer service is a necessity in keeping customers happy and satisfied. Equipping your employees with quality technology helps win more sales, increase customer satisfaction, decrease customer frustration and customer churn. VoIP services are allowing companies achieve these benefits and communicate more effective and efficient with employees and customers.
What is VoIP?
Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using a broadband internet connection instead of a regular phone line (FCC.GOV/VoIP).
Businesses that have implement VoIP have increased productivity, access and flexibility. Integrating VoIP with smart phone and personal computers has help streamline communication. Mobile workers can have calls, voicemails and fax & IM’s automatically routed to them. One phone number connects you regardless if you are in the office, telecommuting or traveling. You can move calls to your cell phone without the caller noticing. This is a good feature to use if you need to leave for a meeting, while you are in the middle of a call.
VoIP creates a platform for enabling a unified communication system, which allows small businesses to compete more effectively in today’s business climate. Unified communication systems focuses on interconnecting all services, so you can focus on business instead of communication. It is important to focus on business services and processes that integrate with each other, because this will allow your business to become more responsive and competitive. VoIP and unified communication systems plays a vital role in maintaining optimal business performance.