Don’t panic the next time you see that “cannot connect” message. We’ve broken down these eight steps as best as we could, to help make the process as painless as possible.
1. It’s not me, it’s you
Sometimes, it’s just a website that is down (nothing you can do about that). Sometimes, the whole office is having connectivity issues (could be an problem with your provider). And then sometimes, it’s just you (that’s what we’re here for). Identifying which one of these situations you are in is a vital first step in moving forward.
2. Turn it off and on again
You probably knew this step was coming. Make sure you shut off your modem and router for at least 60 seconds before turning them on again. Reboot your computer as well, you would be surprised at how many problems this actually solves.
3. Physical Connections
These days, laptops sometimes have buttons on the keyboard that switch the internet connection on and off. It’s easy to accidently hit one of these, especially if you don’t even know it’s there. Try to find yours and make sure you haven’t accidently turned off your connection. In addition to this button, check that an ethernet cord plugged into the router hasn’t come loose.
Is there something different about the way the lights are flashing on your router/modem? No lights at all might mean a dead device. Red lights, or a lack of the flashing lights that usually indicate connection, might mean that your ISP is down.
5. Built-in troubleshooter
Windows has a built-in troubleshooter. Right click on the network icon in your system tray and click “troubleshoot problems”. Theoretically, this should locate and fix the problem. However, this often does not work. Windows may at least let you know what the problem is. If you have access to data on a phone or another way to use the internet, you can then look up solutions to that problem.
6. Valid IP Address
So, at this point you know two things: the problem isn’t temporary and your hardware is working properly.
Now, to check whether or not your router is sending you a valid IP address, type cmd into the Start Menu. Click on the command prompt, type ipconfig, and then press enter. If you are connected to the internet via a wire, look at the text below Ethernet Adapter. If it’s a wireless connection, look under Wireless LAN Adapter. If the IPv4 starts with 169.x.x.x, then your computer is not receiving a valid IP address from your router. To resolve this, you can try typing the following commands: ipconfig/release and ipconfig/renew. If this doesn’t resolve the issue, use an ethernet cable to plug your PC directly into the modem.
7. Contact your Internet Service Provider
Your ISP will be able to tell you if other people in your area are having problems. At that point, all you can do is wait until they fix the issue.
8. Call Gemmis
We can fix it.